Q. Why do we have this policy? 

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Managing guest load is an important part of balancing the health of our business! This allows us to ensure we can keep the total number of guests within the appropriate capacity of the resort.

 

It’s important that we know who is on the Resort property at any given time. All day guests, cottage guests, launching guests, and any other visitors to the Resort are required to check-in.

 

Q.  What if I have grandkids who are being dropped off for an afternoon (or a similar situation)?  Do I have to use a visitor pass? 

We realize that not every situation fits neatly into a box, and uniformly applied discretion will sometimes be appropriate.  Please check in advance, and depending on the day and circumstances, an exception may be reasonable. We will make every effort to treat all of our guests fairly.

 

Q.  What if my parents are just coming over to have dinner with us?  Do I have to use a Visitor Pass?

This is a situation where, if Staff has prior notice, and the Guest has been respecting the policies pertaining to Visitors, it is unlikely we would require the use of a visitor pass or charge the visitors if all 8 passes had been used.  The purpose of the Visitor policy is to ensure that Management is aware of whom we have in the Resort visiting our Guests and to help prevent the overuse of Resort amenities.  A situation such as the above, particularly where the Guests are consistently respectful of the Visitor policy is one where Management would, in a uniformly applied manner, use reason and common sense, and almost certainly not require use of a visitor pass.

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Q. Why 8 visitor passes (8 cars-for a possible total of 32 visitors)? 

We believe that offering 8 visitor passes (that is 8 vehicles, each with up 4 individuals—so potentially 32 visitors) is a reasonable courtesy.  We offer season passes and day passes, and our seasonal mobile rates are based on the impact that a family occupying that mobile has on the resort.  Additional users have additional impacts in terms of staffing needs, generating additional trash, safety concerns, crowding, and the like.

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Q.  Can I use all 8 of my visitor passes for a single day?

We request that if you are wanting to use several of the visitor passes in a single day—particularly during July or August, or on a weekend, that you notify us well in advance so that we can plan accordingly.

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Q.  What if I forget to notify the store in advance?

If the store has not been notified in advance, visitors will be charged the day rate. 

Unregistered visitors can receive a ticket on their vehicle. We do not intend to tolerate violations of the Visitor Policy.